Lalo Hadley couldn’t figure out why her asthma was flaring up so badly while on board a packed Qantas flight from Jakarta to Sydney on September 1.
Then she turned around and examined her seat.
When Hadley looked at the bottom of her headrest, she found a thick film of dust, as you can see in the video above, and it clearly hadn’t appeared overnight.
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“It wasn’t new dust, it had been there quite a while,” Hadley told 7NEWS.com.au.
“I could see dust everywhere.”
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The dust coated every seat Hadley could see, not just her own.
She tried to speak to a flight attendant about the issue, but they weren’t able to give her any information.
“He didn’t know how to answer me,” she said. “He just brushed it off.”
“He said ‘maybe just put something over it’.”
Lalo Hadley says the unclean conditions on her Qantas flight flared up her asthma. Credit: Supplied
The conditions on her flight were unacceptable for anyone, Hadley said, but worse for travellers who may have allergies or illnesses.
It is disappointing to see Australia’s national carrier subjecting passengers to such poor conditions, Hadley said.
“It’s Australia’s top airline … there are so many people coming through,” she said.
“They make so much money in profit. What are they doing?”
The level of dust present on the plane was not created in one night, Hadley said, and could never have been missed by a cleaner.
“It had been sitting there,” she said.
Hadley was embarrassed by the mess, thinking of what other passengers might think.
“It’s a disgrace for Australia, they carry the name,” she said.
Hadley prefers to support Australian businesses, but is wary of getting sick again.
“I want to use the Australian carrier,” she said. “But they have to also look after the people.”
Qantas apologised for the mess after seeing the video, saying the experience was not in line with their standards.
“All our international aircraft are cleaned between each flight, including vacuuming seats and disinfecting surfaces,” a Qantas spokesperson said.
“They also undergo deep cleaning on a regular basis.
“This is clearly not up to our standards and we will be reviewing our cleaning procedures on board with our cleaning provider.
“The aircraft will be thoroughly cleaned before its next flight.
“We apologise to the customer for their experience.”
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